Return and Refunds
At SHAMBH RETAIL LLC, we want you to be satisfied with your purchase. This Return and Refund Policy explains when returns, exchanges, and refunds may be available for purchases made through our Shopify store.
1. Return Eligibility
We generally accept eligible return requests made within 15 days of delivery.
To be eligible for a return, an item should generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Accompanied by proof of purchase or order information
- Returned within the applicable return period
Certain products may be subject to different return requirements or may not be eligible for return due to their nature.
2. Non-Returnable Items
Some products may not be eligible for return, including items that are:
- Used, damaged, or altered after delivery
- Missing original packaging or components where those are required for resale
- Personalized or made-to-order, where applicable
- Perishable or otherwise unsuitable for return due to their nature
- Clearly identified as final sale or non-returnable at the time of purchase
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive an item that is damaged, defective, incorrect, or materially different from what you ordered.
To help us resolve the issue, we may request:
- Your order number
- A description of the issue
- Photos or other information showing the condition of the item
After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, exchange, refund, or other remedy where applicable.
4. How to Request a Return
To request a return, contact us at:
shambhretailllc@gmail.com
Please include your:
- Full name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos, if relevant
Do not send products back to the business address unless we have provided return instructions. We will provide the appropriate return instructions after reviewing your request.
5. Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.
For approved returns, we will provide instructions regarding the appropriate return shipping method and destination.
6. Refunds
Once an approved return is received and inspected, we will determine whether the item qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
7. Partial Refunds
In certain circumstances, a partial refund may be offered if an item is returned with missing components, packaging, or other issues that affect its value, where permitted by applicable law.
We will communicate any applicable deduction before processing the refund when reasonably possible.
8. Exchanges and Replacements
If an item is defective, damaged, or incorrect, we may offer an exchange or replacement where the item is available.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
9. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, first check your payment account and contact your bank or payment provider, as processing times can vary.
If you still have not received your refund, contact us at shambhretailllc@gmail.com.
10. Order Cancellations
If you want to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
11. Exceptions Required by Law
Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.
Certain jurisdictions may provide additional rights regarding returns, refunds, defective products, cancellations, or other consumer protections.
12. Contact Us
For questions about returns, refunds, exchanges, or cancellations, please contact:
SHAMBH RETAIL LLC
30 N Gould St #57473
Sheridan, Wyoming 82801
United States
Email: shambhretailllc@gmail.com
Please include your order number when contacting us about an existing purchase.