Shipping policy

Thank you for shopping with SHAMBH RETAIL LLC. We are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered from our Shopify store.

1. Order Processing

Orders are processed after payment has been successfully received and the order information has been verified.

Please allow 1–3 business days for order processing before your package is shipped.

Orders are generally not processed or shipped on weekends or U.S. federal holidays. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Times

After your order has been shipped, delivery times depend on the shipping method, destination, carrier, and other circumstances.

Estimated delivery times are provided at checkout when available. These estimates are not guaranteed delivery dates.

Shipping delays may occur because of weather, carrier disruptions, incorrect addresses, customs procedures, holidays, or other circumstances beyond our control.

3. Shipping Charges

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, product, shipping method, and other factors.

If free shipping is offered on qualifying orders, the applicable eligibility requirements will be displayed on our website or at checkout.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order. We may not be responsible for delays, additional shipping costs, or delivery failures resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at shambhretailllc@gmail.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Order Tracking

When tracking information is available, it may be provided after your order has been shipped.

Tracking information can take some time to become active after the carrier receives and scans the package.

If your tracking information has not updated for an extended period, please contact us at shambhretailllc@gmail.com and provide your order number.

6. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible.

For damaged packages, we may request photographs of the package and the products received so that we can evaluate the issue and determine the appropriate resolution.

Once an order has been confirmed as delivered by the shipping carrier, we may not be responsible for packages that are subsequently lost or stolen. However, please contact us so we can help where possible.

7. Delayed Deliveries

Delivery estimates are provided for convenience and may be affected by circumstances outside our control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays and high-volume periods
  • Incorrect or incomplete addresses
  • Customs or governmental processing
  • Transportation disruptions
  • Other unforeseen circumstances

A shipping delay does not automatically qualify an order for cancellation or refund.

8. International Shipping

If international shipping is offered for a particular product or destination, additional delivery time may apply.

Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs requirements and charges vary by country and are outside our control.

9. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue attributable to the recipient, we may contact you regarding available options.

Additional shipping charges may apply if the package needs to be reshipped.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at shambhretailllc@gmail.com.

We will try to accommodate requests received before an order is processed or shipped. Once an order has been processed or shipped, we may be unable to make changes or cancel the order.

11. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

SHAMBH RETAIL LLC
30 N Gould St #57473
Sheridan, Wyoming 82801
United States

Email: shambhretailllc@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.